What This Page Covers and How to Use It
We built this FAQ around the questions that come up most often — the ones that show up in live chat, in email, and in the account-help queue every week. Each answer is written for the way you actually use the platform: depositing through PayPal, Venmo, or a Play+ prepaid card; verifying your identity before your first withdrawal; and switching between the
sportsbook and casino lobby without losing your place. If you're in Charlotte or anywhere else in an eligible state, the account flow is the same. We've organized sections by topic so you're not scrolling past answers that don't apply to you. If a question isn't covered here, our live chat team is reachable directly from the account dashboard — no ticket queue,
no hold music.
- PayPal
- Venmo
- Play+
- Live Chat